The Prime Buyer's Report

The definitive guide to local shopping; methodically researched, updated daily.

Atlanta Edition

Prime Buyers Guide   Auto Repair Shops

The Best Auto Repair Shops in DeKalb County GA Are the Ones Proven Safe To Hire


Auto repair shops in DeKalb County GA bearing The Prime Buyer's Report TOP 10 symbol are those car repair services that have exceeded the minimum Georgia regulatory standard. They are the ones proven by our independent research to have passed the TOP 10 requirements for value and honesty, carry liability insurance as protection for you the customer, and for whom our staff has called previous customer to verify high satisfaction with them for auto repair in DeKalb County GA, including diagnostics, tune ups, fleet service, routine scheduled maintenance, and more.

 

Updated November 4, 2016

 The TOP 10 Auto Repair Shops in DeKalb County GA

Garmon Auto Service
(770) 921-7854
5484 Five Forks Trickum Rd
Stone Mountain, GA 30087

Areas Served: DeKalb County GA,Briarcliff GA,North Decatur GA,Candler-McAfee GA,Decatur GA
Services: engine repair, fuel pumps, auto diagnostics, all other car repairs

Precision Tune Auto Care
(770) 939-0055
1830 Mountain Industrial Blvd
Tucker, GA 30084

Areas Served: Redan GA,Brookhaven GA,Tucker GA,Dunwoody GA,Decatur GA,Briarcliff,North Decatur GA
Services: auto repairs including alignment, repair diagnostics, engine repair, tune-ups

O'Henry Truck Repair Service
(404) 932-6637
PO Box 1265
Stone Mountain, GA 30086

Areas Served: DeKalb County incl Druid Hills GA,Brookhaven GA,Decatur GA,Dunwoody GA,Tucker GA
Services: car repair shops, auto mechanics for all car repairs, tune-ups, engine repair

Precision Tune Auto Care
(404) 565-2453
2740 Wesley Chapel Rd
Decatur, GA 30034

Areas Served: Druid Hills GA,Belvedere Park GA,Briarcliff GA,Brookhaven GA,Redan GA,Dunwoody GA
Services: auto repair shop for car repair, engine repair, scheduled maintenance

Summit Auto Service
(404) 373-7070
173 Dekalb Industrial Way
Decatur, GA 30030

Areas Served: DeKalb County,Dunwoody GA,Brookhaven GA,Candler-McAfee GA,Tucker GA,Briarcliff GA
Services: car repairs incl. domestic cars, import cars, engine repair, fuel injection

Pope Automotive
(770) 452-1120
4086 Clairmont Rd
Chamblee, GA 30341

Areas Served: DeKalb County GA,Brookhaven,Dunwoody,Redan,Tucker,Candler-McAfee,Decatur,Briarcliff
Services: auto mechanics for all car repairs incl. foreign cars, domestic cars

B&E Auto Service
(770) 934-4679
3687 Lawrenceville Hwy
Tucker, GA 30084

Areas Served: Redan GA,Candler-McAfee GA,Briarcliff GA,Belvedere Park GA,Brookhaven GA,Tucker GA
Services: all auto repairs incl. suspension, shocks, struts, fuel injection, engine repairs

OK Auto Service
(770) 458-9896
5127 Buford Hwy NE
Doraville, GA 30340

Areas Served: North Decatur GA,Druid Hills GA,Belvedere Park GA,Briarcliff GA,Redan,Brookhaven GA
Services: car repair shop for scheduled car maintenance, major & minor repairs

The Best Auto Repair Shops in DeKalb County GA Are the Ones Proven Safe To Hire 


The state of Georgia requries only that auto repair shops in DeKalb County GA register with the state which requires proof of liability insurance, but there is no inspection and no exam or test of ability in car repair, so there is no state standard for competency among auto repair services.

So the state registration for car repair services is no guarantee that any particular auto repair shop in DeKalb County GA is even competent, is doing business ethically, delivering value, or satisfying customers.

This makes it all the more significant that all services for auto repair in DeKalb County GA that bear The Prime Buyer's Report-TOP 10 symbol have been cleared by our research staff as passing all the requirements for Prime Buyer's Report-TOP 10 status such as survey phone calls to previous customers to verify high satisfaction, verified state registration, good complaint record, verified liability insurance, best business practices, only employees legal to work in the U.S., and more.


The Georgia Motor Vehicle Repair Act

For any car repair service over $50, the auto repair shop must give the customer an estimate in writing, which must include the estimated car repair cost, including diagnostic work, before undertaking any auto repair or diagnostic.

That written estimate must also include:

• The proposed repair completion date. The auto repair shop must perform any repair within 24 hours of receiving the car unless the customer has agreed to a longer repair period.

• A description of the customer's problem or request for car repair service

• A statement as to whether the charges are to be flat rate or hourly or both.

• The estimated car repair cost

• The charge for making a car repair price estimate, or if that can't be predetermined, the basis for which that charge will be arrived at.

• The customer's intended method of payment

• Name and phone number of another person who may authorize repair work if the customer designates such a person.

• Statement of what, if anything, is guaranteed in connection with the repair work and the time and mileage period for which that guarantee is effective.  This means that upon completion of the car repair service, if the customer has reason to believe the repair problem has not been corrected, the auto repair shop must make additional repairs at no cost, unless the car repair shop conspicuously discloses that it doesn't guarantee its work.

• A place for the customer to indicate if replaced parts should be saved for his inspection

• A statement of the daily charge for storing the vehicle after the customer has been notified of the car repair service completion.


If the cost of repair work will exceed $50.00, the shop shall present to the customer a written notice  conspicuously disclosing, in a separate blocked section, only the following statement in capital letters of at 7-20 least 12 point type:

PLEASE READ CAREFULLY, CHECK ONE OF THE STATEMENTS BELOW, AND SIGN.

I UNDERSTAND THAT, UNDER STATE LAW, I AM ENTITLED TO A WRITTEN ESTIMATE IF MY FINAL BILL WILL EXCEED $50.00.

 _____I REQUEST A WRITTEN ESTIMATE.

 _____I DO NOT REQUEST A WRITTEN ESTIMATE AS LONG AS THE REPAIR COSTS DO NOT EXCEED $________. THE SHOP MAY NOT EXCEED THIS AMOUNT WITHOUT MY WRITTEN OR ORAL APPROVAL.

 _____I DO NOT REQUEST A WRITTEN ESTIMATE.

SIGNED ___________ DATE ______.


Auto repair shops do everything from routine maintenance including the scheduled maintenance recommended by the manufacturer (30K/60K/90K), diagnostics including the use of sophisticated modern computers, car winterization, major engine overhauls, suspension work and fleet service for local businesses like taxi companies, rental companies, trucking companies, etc. But some shops are better than others. Some have more investment in the latest diagnostic equipment, have more bays and lifts to reduce waiting time and increase turn around time, higher education and qualification levels of their mechanics.  Some have more comprehensive experience and technical capability allowing them to perform all aspects in-house while others may have to send your car out to a specialist for certain aspects of the work.

If your car has started exhibiting symptoms like a lit check engine light, engine stumbling, trouble idling, lack of power, difficulty starting, or a number of related issues, you may need a mechanic who can perform a full auto diagnostic scan to find the exact problem. Most auto repair shops should be able to perform general auto repairs including tune ups, belt replacements, car radiator service and engine hose replacement. The best car repair services will also be able to do more complicated auto repairs like fuel injection and carburetor service, ignition and battery checks, suspension sales and service, performance add-ons and aftermarket  accessory installations, engine overhauls, valve jobs, head gasket replacement, and even full engine replacements.

Check Engine Light / Free Check Engine Light Diagnosis
A trip to the mechanic is often preceded by a check engine light warning.  A check engine light can be due to something as simple as a loose gas cap or the need to add oil. But it can also be an indication of a more serious problem that will get worse the longer it goes unattended.  Various national chains have advertised a free check engine light diagnosis in DeKalb County GA. Bear in mind that free check engine diagnosis probably consists of just a few moments to connect a scanner to your vehicle and get the read out of the trouble codes.   The problem with this is that trouble codes are just a starting clue to a technician as to what might be wrong.  Some trouble codes will indicate a failed sensor that hasn't really failed. One of the most common trouble codes indicates a misfire and the easiest suggestion by a shop is start with a tune-up and see if that fixes the problem. Then when it doesn't you've paid for a tune-up you didn't need, and wasted time and money.  Another code indicates that a new catalytic converter is needed at $2,000 but might really be just the need for an exhaust gasket or O2 sensor.  That's why good, honest mechanics will follow up the engine diagnostic and trouble codes by a test drive and a closer look at the engine.

Another issue is the scanner used for that free check engine light diagnostic. Likely it is done with the OBDII scanner, a low cost generic scanner that can cost as little as $35 but it will not display all the information that the appropriate scanner for your make and model would.  A model-specific OE scanner can cost as much as $5,000 so usually only an auto repair shop that regularly services your make and model is likely to use it.  Before undertaking that free check engine light diagnosis, ask if the generic OBDII scanner will be used or one specific to your vehicle and if you will get written documentation rather than a recommendation only. Often, a mere verbal recommendation is a sign they're just guessing at what's wrong, where getting written documentation means they've done what's necessary to know for sure, such as a test drive or using a scanner specific to your car. The documentation prior to undertaking repair work gives you potential recourse for a refund for that work if the solution proscribed in writing turns out to be wrong, which is usually not the case if you spend for services based on a verbal recommendation.

The following tips will also help you to choose and communicate with a local car repair service.With so many different types of cars, trucks and SUVs, auto repair shops can fill many different niches, from BMW repair only to the most affordable for that old get-around car. There are a few basic steps you can take when looking for a place you can be confident about.

Don't wait until you have a car repair emergency.
Shop around for good car repair shops and auto mechanics in DeKalb County GA before you really need them. You'll likely make a better decision when you're not rushed by having to deal immediately with a breakdown or major car repairs, so it pays to do some research ahead of time. Choosing a good auto repair shop with honest mechanics now for regular maintenance is also the best way to avoid major car repairs by keeping your vehicle in top running condition.

Plan ahead.
If you can, arrange for a ride before you take your car or truck in for repairs. This way, you won't need to pick a shop just because it's closer to home.

Do a test run with a shop.
It's a good idea to work with a car repair shop on small repairs before trusting their mechanics to handle a major car repair. Call ahead and schedule a basic service such as a tune-up. Usually, customers with appointments have priority over walk-ins. This will give you a chance to see how they operate and experience their customer service. Are they busy? Do they get your work done quickly? Are the other customer vehicles in their parking lot the same make or same value as your car or truck? Note how clean and organized the office and shop are. Pay special attention to the attitude of the car mechanics and the staff.

Understand the basics.
Mechanics should be able to answer your questions and make time to discuss your concerns. The best auto repair shops in DeKalb County have professional staff. Make sure they answer your questions and give you the information you need to make a good decision. Some shops specialize in certain makes of car or in certain repairs. It is important to know an auto repair shop is able to work on your car and handle your particular car repairs.

Pricing.
If your vehicle is still under warranty, make sure they will honor the warranty. Find out how they  price auto repairs-is there a flat rate for each type of repair job or are prices based on parts and labor? Get in writing a detailed estimate and contract before going ahead with any car repairs. But remember-price shouldn't be the only factor. Cheap rates can mean lower standards, cheap knock-off parts or less-experienced mechanics. Look for shops with both fair pricing, experienced repair technicians, and quality parts.

Warranties & Guarantees.
Find out if the car repair shop is backed by a national warranty plan, especially if you travel out of the local area frequently in your car. Such national warranty plans typically cover parts and labor on your vehicle anywhere in the country for 12 months or 12,000 miles.

Get it in writing.
Policies such as guarantees, labor rates, accepted methods of payment and business hours will be posted in good auto repair shops. You should also be able to get in writing quotes for specific services, detailed estimates and exact warranty coverage for your car's repairs. Keep all paperwork the shop gives you. Even though they keep customer files, it is a good idea to keep your own records.

Discuss any problems. If you are unhappy with the service, give them a chance to make it right. Communication is important, so talk with the owner. The management at good shops will listen to your concerns and work to fix the problem. They have a personal interest in making you happy and keeping your business. Honest auto repair shops in DeKalb County GA will take responsibility for their work.

Some Auto Repair Shops in DeKalb County GA Are Much Better Than Others
The Prime Buyer's Report lists these auto repair shops in DeKalb County GA: Summit Auto Service, Precision Tune Auto Care, B&E Auto Service, Precision Tune Auto Care, O'Henry Truck Repair Service, Garmon Auto Service, OK Auto Service, Pope Automotive. Others car repair shops in DeKalb County GA that might still be in business include: .

 

 

Questions to Ask Auto Repair Shops in DeKalb County GA 



Step 1: How To Describe Your Need
First, know the make, model and engine type of your car. Your owners' manual will have all of this information. Be consistent in the way you explain the information to each shop so that each one will have an opportunity to diagnose the same job. If you are experiencing car problems, make sure you have a good idea of what the symptoms are and when they occur (e.g. vibration when idling, metallic noise when in gear, difficulty tracking at highway speeds, etc.). Some might suggest they need to see the car first before saying anything, but if your description is specific enough, good mechanics can make an educated guess about the problem and the car repairs that might be needed.

Step 2: Ask & Answer 
Take note of what questions the auto mechanics have about your car's problem. How detailed are the questions? Do they exhibit a firm grasp of the details of your problem or just seem to want to get you in and out?  If possible, speak with the owner or most senior auto mechanic at the car repair shop. Ask these questions about the abilities, experience, and credentials and write down their answers: • How long have they been in business?

• Do they charge inspection fees or diagnostic charges to assess car repair problems?

• Will they give you names and numbers of customers you can call as references? (All auto repair shops bearing the Prime Buyer's Report-TOP 10 symbol have already had their customer references called by our research staff so you don't have to.)

• How do they determine pricing? Do they charge a flat fee or base the price on hours worked?• Will the put the initial estimate in writing?

• How often do they do repairs on your exact car make and model?

• Do they have OE diagnostic equipment specific to your make and model? An OBDII scanner is a generic low-cost scanner that will not return all the possible trouble codes. A make/model specific scanner, also referred to as an OE scanner (Original Equipment), is made specifically for a certain make of car and is pricier to buy, so not every shop will have it.

• Will they provide you with written documentation prior to you undertaking the repairs? Written documentation is their assessment of what work is required and it's protection for you. In case they're wrong about what the problem was, you might be able to get a refund or the necessary additional repair at no cost. A verbal recommendation on what they think you should do does not provide the same protection for you. Get it in writing.

• Have they had other instances of this type of car needing the exact service you're asking about?

• Do they specialize in the car repairs you've described?

• Do they use OEM parts (original equipment manufacturer) or instead, lower quality aftermarket parts, used auto parts or salvage auto parts?  Those lower quality options might be cheaper, but a good shop should only use them when they explained it to you as an option and let you weigh the risk versus the short term cost savings. The best shops use OEM parts and cheap auto repair shops will use the low-quality substitutes without your knowledge, which is how the shop appears cheaper when it really isn't.

• Do they have garagekeeper's liability insurance to protect you in the event of damage to your car while it's in their possession or as a result of the repair work? (All car repair shops bearing the Prime Buyer's Report-TOP 10 symbol have already had proof of insurance verified by our research staff so you don't have to.)

• Will the work performed by the shop affect your manufacturer's warranty?

• Will they honor your car warranty?

• What kind of warranty do they give on their car repairs?

• How long should it take to complete your car repairs?

• Do they provide a loaner car while they are repairing yours?

• What action would the auto mechanic take personally if this was his car?

When you've chosen the best car repair shop for your needs, make sure they are registered with the State of Georgia since that's required by law. (All auto repair shops bearing the Prime Buyer's Report-TOP 10 symbol have already had their state registration verified by research staff at The Prime Buyer's Report.)


Step 3: Making the Final Decision
Once there, ask for an itemized, written estimate for the car repairs to be done. You have the right to a detailed breakdown of every auto repair service listed in the estimate. This will help avoid miscommunications and misunderstandings about what car repairs are to be done and what the price will be for each. Ask them to provide a written and signed pricing, timing, quality, and warranty agreement. Always ask to see damaged or worn parts they claim they replaced.

 

 

Resources About Auto Repair in DeKalb County GA 




Licensing & Trade Associations Related to Car Repair in DeKalb County GA

AAA www.aaa.com
AAAM Association for the Advancement of Automotive Medicine www.carcrash.org
AAIA Automotive Aftermarket Industry Association www.aftermarket.org
AASP Alliance Of Automotive Service Providers www.autoserviceproviders.com
ACA Automotive Composites Alliance www.autocomposites.org
ADS Association of Diesel Specialists www.diesel.org
AERA Engine Builders Association www.aera.org
AIAG Automotive Industry Action Group www.aiag.org
ASA Automotive Service Association www.asashop.org
ASAG Automotive Service Association of Georgia www.asagashop.org
ASE National Institute for Automotive Service Excellence www.asecert.org
BBB The Better Business Bureau www.bbb.com
NARSA National Automotive Radiator Service Association www.narsa.org
NATEF National Automotive Technicians Education Foundation www.natef.org
SAE Society of Automotive Engineers automobile.sae.org
SEMA Specialty Equipment Market Association www.sema.org


Magazines/Media Related to Auto Repair in DeKalb County GA
Autofan
Automotive News
Automotive Rebuilder
Auto Week
Import Car
Car and Driver
Detroit News
Hemmings Motornews
Motor Age
Motor Trend
Recyclers World
Road & Track
Sport Compact Car
Street Rodder
Super Chevy
Today's SUV
Truckin'
Turbo And High Performance Magazine
Turbo And High Tech Performance
4wd Magazine
US Auto News
Underhood Service
VW Trends


The Prime Buyer's Report provides information for the TOP 10 Auto Repair in DeKalb County GA within the following zip codes:

30034, 30087, 30074, 30072, 30086, 30030, 30341, 30079, 30032, 30037, 30036, 30058, 30084, 30085, 30002, 30340, 30021, 30033, 30366, 30031, 30035, 30338, 30083, 30360, 30088 and 30038



The Prime Buyer's Report provides information for the TOP 10 Car Repair in DeKalb County GA within the following cities:

Brookhaven, Chamblee, Dunwoody, Lithonia, Belvedere Park, Pine Lake, Panthersville, Scottdale, Druid Hills, Stone Mountain, Doraville, Gresham Park, Avondale Estates, Candler-McAfee, Decatur, North Decatur, Tucker, Redan, Briarcliff and Clarkston

 

 

 

 

Record or Write a Review

Consumers use the Prime Buyer's Report to avoid the scam, fraud, and businesses with low customer satisfaction.

Independent research conducted by Prime Buyer's Report editors includes phone call surveys with customers of local businesses, checks with state agencies on license and complaint history, verification that each business has insurance coverage to protect you as a customer, phone interviews of business owners, signed agreements that they use only legal workers, and more to determine the businesses that are safe to spend with.

See All The Research Steps

Auto Repair Shops in DeKalb County serving Brookhaven, Chamblee, Dunwoody, Lithonia, Belvedere Park, Pine Lake, Panthersville, Scottdale, Druid Hills, Stone Mountain, Doraville, Gresham Park, Avondale Estates, Candler-McAfee, Decatur, North Decatur, Tucker, Redan, Briarcliff and Clarkston

 

Learn:

Questions to Ask Auto Repair Shops in DeKalb County GA


When hiring for car repair in DeKalb County GA, ask questions about their abilities, experience, and credentials. more »

 

Resources:

Resources About Auto Repair in DeKalb County GA


The following is a list of trade associations, regulatory agencies, and publications relevant to auto repair in DeKalb County GA more »

 

Learn:

more »