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March 28, 2024

Valentine Systems

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Areas Served: Long Island & Suffolk County incl. Smithtown NY, Bridgehampton NY,…
Services: business phone systems, digital phone systems, VoIP phones, 24-hour emergency…
Key Brands: AdTran, Avaya, Cisco, ESI Phone Systems, EverFocus, Inter-Tel, Leviton, Linux,…


Phone system possibilities include traditional digital, premise-based VoIP and cloud based VoIP, and you want a vendor that is not locked into pushing just one of those on you since it might not be the best, or even a good option for you. Instead, you want someone that can take into account your specific situation and then install whatever works best.  And even the best system won't work for you if the installers aren't competent or if the ongoing service is poor.

That's why consumers we heard from said they're grateful to have found Suffolk County firm Valentine Systems in Smithtown NY and owner Walter Valentine who not only service the Tri-State area, but also sell and ship systems nationwide using a network of local partners to do those installs.

Valentine Systems Saves You Money and Increases Your Profits Due to Customization & Superior On-Going Service

Many companies do only one kind of system so they'll push you into that because it's the only way for those companies to make a sale. Unlike those companies, Valentine Systems and owner Walter Valentine provide multiple brands and multiple systems, first doing a full assessment to find the perfect one for your needs and existing infrastructure.   Walter explains, "Businesses with the simplest needs like a store, gas station or restaurant can get away with traditional digital. Others would benefit more from either a premise based or a cloud based IP system because from ten phones and up the cost is the same as digital yet comes with so many more features."

So many businesses have been disappointed by poor performing cloud based IP systems promising cheap rates, something that some well known national companies sell heavily. But that's because those companies push that same solution on everyone with no consideration for if their infrastructure will allow good performance. Unlike those companies, Valentine Systems only recommends those when they know it will work. Walter shares, "We do an assessment first, including their network and internet set up to know if a cloud based system will perform like they need it to. If the existing set up isn't robust enough, we can either tell them exactly what enhancement they need there, or do a premise based application that avoids those constraints."   Again, this versatility is the value of a company that isn't forced to push you into the only type of system they sell.

Modern day systems can be complex, so even when you have the right one for your needs, it can experience glitches.  Even the best system won't work for you when the company is unresponsive and customer service poor.  In contrast, Valentine Systems and Walter Valentine are especially known for superior accessibility and responsiveness to customer issues.

This was proven in reports we received from consumers, like one named Kevin who reported to us, "I've been using Valentine almost 10 years now. They put in my system in both my new buildings. Hundred percent satisfied. Never had any issues with him. He does what he says he's going to do and he prices it right. I got his cell number so I call him whenever I've got a problem.  Had a problem at night one time and he got right back to me; we handled it.  Good people."

Another named Linda told us, "In reference to Walter at Valentine, we use them. It's a great system. Excellent customer service. Whenever I have a problem they have someone come out here. He's good. He's always there when you need to get in touch with him."

Something else you want in a vendor is one with a lot of experience, especially with companies your same size or ones in your exact industry.  That's what customers say they get with Valentine Systems.  Owner Walter Valentine says, "Because we've serviced so many customers over so many years, that usually includes a company just like yours so we can share with you some of the ways they use their system, some of the features they've found valuable to increase their business and make them more competitive. And we put in the effort to anticipate those needs so even if you don't want them this minute, the system we give you will be able to do it later when you grow without you having to scrap what you have and buy a whole new system, so it saves you a lot of money."

Systems designed beforehand to easily expand was reflected in consumer reports like one we received from Anthony who told us, "We've known Walter and Valentine Systems a long time. Purchased a couple of systems at my prior company and then purchased a couple here. We purchased one and then expanded it onto another branch. We've been very, very happy with Walter. Their response time is good. They're willing to help and go the extra mile to make things work."

Suffolk County resident Walter Valentine lives in St James with his wife of 30 years. They have three adult children, including a son who's worked with the company since he was 18.  Walter's own father worked for New York Telephone and Walter got started in the industry young after achieving a background in electronics which included a patent at the age of 20, and working for GE.    He founded his own company in 1980 and Valentine Systems has flourished in this constantly changing technology sector where others couldn't.  Friends know him as easy-going and understanding. Clients describe him as smart, helpful, and always there for them.

So don't get pushed into the only solution that a particular vendor does, or suffer the disappointment and disruption caused by a lack of responsiveness and poor service on an ongoing basis.  Instead, experienced consumers told us that Valentine Systems is the better choice due to their ability to provide multiple types of systems, first assessing which one will perform best for you, with a proven record of total responsiveness to service issues, and the ability to sell and ship these systems to you anywhere in the country, using local partners to do the installation.

The confident endorsements of Valentine Systems by consumers was represented well by the report we received from Joe who told us, "We've been working with Walter from Valentine since 1988. We used him back then when we expanded our operation and when we expanded this operation we went back to him once again. We're very happy with his service. In my 35 years of entrepreneurship every business is going to have their challenges. It's a question of how you handle them and I have to say that whatever it is that arise in this process of these installations, which is pretty complex, that Walter really does a nice job nurturing the process and making sure he's there as  you need him to be whether its remotely or on site. Response time is pretty fascinating. His prices are fair. He knows what he's talking about. He provides the proper training as you require it. He's always going to be there for you.  Feel comfortable and confident in Walter."