The Best Auto Body Shops in Austin TX Are the Ones Proven Safe To Hire
Auto body shops in Austin TX bearing The Prime Buyer's Report Top Ten symbol are those collision repair services proven by our independent research to have passed the Top Ten requirements for honesty, competency, and value, that carry liability insurance as protection for you the customer, and for whom our staff has called previous customers to verify high satisfaction with their auto body repair in Austin TX, including dent removal, frame straightening, auto painting, and more.
Updated July 30, 2019
The Best Auto Body Shops in Austin TX Are the Ones Proven Safe To Hire
The state of Texas does not require auto body repair shops in Austin TX to qualify for a license, so there is no state standard for competency. Likewise, there is no legal requirement that services for collision repair in Austin TX first show the state proof of liability insurance that reimburses you in the event of any damages that might occur during servicing.
With no state regulation or oversight of auto body shops there is no guarantee that any particular shop for auto body repair in Austin TX is even competent, is doing business ethically, delivering value, or satisfying customers.
This makes it all the more significant that all services for auto body repair in Austin TX that bear The Prime Buyer's Report Top Ten symbol have been cleared by our research staff as passing all the requirements for Prime Buyer's Report Top Ten status, such as survey phone calls to previous customers to verify high satisfaction with their auto body services, good complaint record, verified liability insurance, sufficient length of time in business, only employees legal to work in the U.S., and more.
If you've been in an accident and need information about good auto body repair shops in Austin TX, or if it's time for a new coat of automotive paint, the following information will help you find the best auto body shops in Austin TX for your needs and that provide the best value.
Check with Your Auto Insurance Company Before You Have Auto Body Repair Work Done
Some might want to assess the damage before auto body repair is done. Some will have their adjuster inspect your car at the auto body repair shop, while some might ask you to bring your damaged car to a claim center.
Remember: your insurance company might recommend a specific collision repair center, but they cannot require you to have your auto body work done at specific auto body repair shops. You have the right to choose which auto body shop you go to and the insurance company must pay for it.
Some of the best auto body shops in Austin TX will save you time and money by negotiating with your auto insurance company on your behalf, including for auto body repair done to a higher standard than the insurance company would otherwise ask for.
Make Sure Collision Repair Shops in Austin TX Are the Best Qualified to Repair Your Type of Car
Some auto body repair shops specialize in different makes and models or have expertise in certain types of auto body repair. If you own a less common make or model of car, it might take special equipment to repair the auto body damage. Body shops that are certified by a car manufacturer have special training and the right equipment to fix those cars. Example of manufacturer certifications for auto body shops include BMW, Mercedes, Infiti, Nissan, and others.
Get Estimates in Writing From Collision Repair Shops in Austin TX
If you compare estimates among auto body shops in Austin TX, make sure estimates cover the same auto body repair. Keep in mind that cost isn't the only factor to consider. If an estimate from one auto body repair center seems cheap, their body repairs might be lower quality or the estimate might not cover all of the needed auto body work which they will sping on you later. Or they might be using cheap aftermarket knock-off parts that don't last as long or perform as well as the ones made by your car's manufacturer.
Are the Auto Body Repair Technicians Certified?
Look for auto collision centers in Austin TX that have I-CAR or ASE Certified Technicians. These auto body specialists have special training and have passed certification tests. Some auto body repair technicians are also certified PPG auto paint or DuPont auto paint specialists.
Ask The Auto Body Shops What Parts They Will Use
Does the auto body shop use OEM (Original Equipment Manufacturer) replacement parts? OEM parts are those made by the same manufacturer who made the part the car came with. Discount auto parts and salvage replacement parts might be cheaper, but they probably won't perform as well or last as long as OEM parts and will cost you more in the long run. Make sure the exact kind and maker of the part the auto body repair shops use are listed on the written estimate.
Auto Body Painting in Austin TX
If you need a professional car paint job, it is a good idea to call ahead to the top auto collision repair shops in Austin TX as researched by the Prime Buyer's Report to be sure they have the specific car paint colors or auto restoration services you need.
Good auto body repair shops in Austin TX can also provide car paint services such as touch up paint and car scratch repainting. Good auto body painting shops in Austin know the good car paint tips and the best car paint colors to use to make your vehicle look new again. Find out the manufacturer of the paint they intend to use for your auto body painting. Some are much better than others. The best automotive paint shops use quality car paint brands known for durabilty and warranty repairs of auto painting.
Auto Collision Centers in Austin TX Do More Than Dent Repairs
Some auto body shops that repair late-model cars, trucks, SUVs, new hybrids and vans can also restore classic cars or re-body vintage cars. Services can include pulling dents and repairing or replacing body parts. Car scratch repairs and car paint services are performed by sanding, applying primer, and expert paint matching the factory coat.
Good auto body shops can usually work on unibody vehicles and ladder-frame vehicles, but there are exceptions. Repairing vehicles specially constructed with aluminum requires additional I-CAR certification. Some auto body shops offer extras like shuttle services, complimentary towing, insurance repairs, and courtesy cars.
Get Warranties and Guarantees From Auto Body Repair Shops in Austin TX
Good auto body repair shops in Austin will guarantee parts and labor. Make sure you get any guarantees and warranties in writing so both you and the auto body shop have the same understanding.
Will the Auto Body Repair Shops in Austin TX Provide Courtesy Cars?
Some good auto body shops in Austin TX can arrange for you rental cars or courtesy cars. Find out ahead of time if you can count on a courtesy car or if it's up to you to rent a vehicle. Your insurance may cover the cost of rental cars.
Discuss Any Problems
If you feel unsatisfied with the auto body repair service, give the body shop a chance to make it right. Communication is important, so talk with the auto body shop owner or manager about any problems you might have experienced.
Management at good auto body shops will listen to your concerns and work to fix the problem. They should be concerned about making you happy and keeping your business. Honest auto body shops in Austin TX will take responsibility for the quality of their auto body repair work.
Some Auto Body Shops in Austin TX Provide More Value Than Others
The Prime Buyer's Report lists these auto body repair shops in Austin TX: .
Other auto body shops in Austin TX that might still be in business include: .
Tips About Auto Body Shops in Austin TX
The state of Texas has no comprehensive statute specifically governing auto body repair. However, the Deceptive Trade Practices Consumer Protection Act includes some sections that deal with auto body services.
Under this law, it is illegal to:
-Knowingly make a false or misleading statement about the need for parts, replacement or repair service.
-State that work has been done or parts were replaced when that is not true.
-Represent that goods are original or new, when in fact they are second-hand or refurbished.
-Advertise goods or services with intent not to sell them as advertised.
SIGN AN AUTHORIZATION FORM BEFORE ANY INSPECTION OR DIAGNOSIS
Ask for a written authorization for you to sign which will allow them to inspect and provide a cost estimate, which includes all costs for this evaluation, any additional costs that will be incurred if you choose not to have them do the auto body repair, and in what state the car will be returned to you (assembled or disassembled).
Do this because some auto body shops will undertake what you think is a free evaluation, and then when the car is up on the lift or parts of the car have been taken apart, only then do they tell you about an exorbitant charge just to have it put back together.
GET ESTIMATES IN DETAIL IN WRITING, EVEN IF THEY ALREADY TOLD YOU
Ask that quotes be put in writing and detailed, even if they've just given it to you verbally over the phone or in person. A written quote can help avoid any misunderstandings later, plus having it all written out might remind you of something to ask, add, or remove that you otherwise would have overlooked. You are not inconveniencing the auto body shop by asking them to put it in writing. A truly professional auto body repair shop should be used to doing so.
REVIEW THE WRITTEN ESTIMATE THOROUGHLY
Make sure the written estimate includes all charges, i.e. parts, labor, storage, towing, rental car, or any other charges. If the quote includes parts, make sure it specifies whether the parts are brand new or instead are used or refurbished.
ALLOW ONLY ONE POINT OF CONTACT WITH THE COLLISION REPAIR SHOP
Do not have a third party like your child, sibling or boyfriend get directly involved with the auto body shop during the process of getting an estimate. Dishonest auto body shops will use that as an excuse to later claim you owe money for work that third party supposedly gave permission for.
GET A DETAILED WRITTEN AUTHORIZATION FORM TO SIGN BEFORE ANY WORK BEGINS
Make sure the written authorization form specifies all charges, states that the only charges are those outlined in that form, and includes a date on which the work will be completed and the car returned to you. Tell the shop to include in writing that you will be given any old parts that were replaced, along with the box the new ones came in. This gives you greater assurance that a new part you paid for was really installed. Some auto body shops have been caught defrauding customers by charging for parts that were never put in the car.
DON'T REFUSE TO PAY THE BILL IF THERE'S A DISPUTE
It will only make things worse for you. If you run into disagreement with an auto body shop in Austin TX which you cannot resolve, don't refuse to pay the bill. The shop has the legal right to keep your car until the bill is paid and they can add storage charges daily. So pay the bill but make clear in writing that you do not agree with the charges, and then pursue a civil suit and/or a complaint with the Texas State Attorney General's office. And don't pay with a check with the plan to simply cancel it once you have your car back because they can legally repossess your car.
Questions to Ask Auto Body Shops in Austin TX
If possible, speak with the most senior auto body technician there or the owner of the auto body shop. Ask these questions about their experience, abilities, and credentials and write down their answers:
• How long have they been in business? (All auto body shops in Austin TX bearing the Prime Buyer's Report-TOP 10 symbol have already had sufficient time in business verified by our research staff so you don't have to.)
• Do they charge a fee to inspect and give an estimate for your auto body repair?
• Can they give names and numbers of previous customers you can call as references? (All auto body shops in Austin TX bearing the Prime Buyer's Report-TOP 10 symbol have already had their customer references called by our research staff so you don't have to.)
• How do they determine cost? Do they charge a flat fee or base the price on hours worked?
• Will the put the initial estimate in writing?
• How often do they do auto body repairs for your exact make and model?
• Do they have OE diagnostic equipment specific to your make and model? An OBDII scanner is a generic low-cost scanner that will not return all the possible trouble codes. A make/model specific scanner, also referred to as an OE scanner (Original Equipment), is made specifically for a certain make of car and is costlier form them to buy, so not every shop has it.
• Will they give you a written authorization for you to sign before undertaking auto body repair services? Written documentation is their assessment of what work is required. In case they're wrong about the scope of auto body repair needed, you might be able to get a refund or the additional repair at no cost. Their verbal recommendation on what they think you should do does not provide the same protection for you. Get it in writing.
• Have they had other instances of this make and model needing the exact amount of collision repair you're asking about?
• Do they use OEM parts (original equipment manufacturer) or instead, lower quality aftermarket parts, or used auto parts? Those lower quality options might be cheaper, but a good shop would only use them after first explaining it as an option and letting you weigh the risk versus the short term cost savings. The best auto body shops use OEM parts. Some cheap auto body shops will use the low-quality substitutes without telling you, which is how the shop appears cheaper when it really isn't.
• Do they have liability insurance to reimburse you in the event of damage to your car while it's in their care or as a result of the repair work? (All auto body shops in Austin TX bearing the Prime Buyer's Report-TOP 10 symbol have already had proof of insurance verified by our research staff so you don't have to.)
• Will the work invalidate or affect your manufacturer's warranty in any way?
• Will they honor your car warranty?
• What kind of written guarantee do they give on their auto body repair services?
• How long should it take to complete your auto body repairs?
• What action would the auto body technician take personally if this was his car?
When you've chosen the best auto body shop in Austin TX for your needs, make sure they have a good complaint status with the Texas Attorney General's office . (All auto body shops in Austin TX bearing the Prime Buyer's Report-TOP 10 symbol have already had good complaint status verified by our research staff so you don't have to.)
Resources About Auto Body Shops in Austin TX
Licensing & Industry Associations Regarding Auto Body Repair in Austin TX
AAA American Automobile Association www.aaa.com
AAAM Association for the Advancement of Automotive Medicine www.carcrash.org
AAIA Automotive Aftermarket Industry Association www.aftermarket.org
AASP Alliance of Automotive Service Providers www.autoserviceproviders.com
ABAT Auto Body Association of Texas www.abat.us
ABPA Auto Body Parts Association www.autobpa.com
AIAG Automotive Industry Action Group www.aiag.org
ARA Automotive Recyclers Association www.a-r-a.org
ASA Automotive Service Association www.asashop.org
ASATX Automotive Service Association of Texas www.asatx.org
ASC Automotive Service Council www.ascca.org
BBB Better Business Bureau www.bbb.com
IADA Independent Automotive Damage Appraisers www.iada.org
I-CAR Inter-Industry Conference on Auto Collision Repair www.i-car.com
MEMA Motor & Equipment Manufacturers Association www.mema.org
NATEF National Automotive Technicians Education Foundation www.natef.org
ASE National Institute for Automotive Service Excellence www.asecert.org
SAE Society of Automotive Engineers www.sae.org
SCRS Society of Collision Repair Specialists www.scrs.com
SEMA Specialty Equipment Market Association www.sema.org
NAPDRT National Alliance of Paintless Dent Repair Technicians www.napdrt.org
Texas Attorney General www.texasattorneygeneral.gov/cpd/car-repairs
Media Related to Auto Body Repair in Austin TX
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The Prime Buyer's Report provides information for the TOP 10 Auto Body Repair in Austin TX within the following zip codes:
78713, 78747, 78654, 78732, 78766, 78719, 78753, 78703, 78738, 78725, 78759, 78712, 78746, 78653, 78731, 78765, 78718, 78752, 78702, 78737, 78724, 78758, 78711, 78745, 78652, 78730, 78764, 78717, 78751, 78701, 78736, 78723, 78757, 78709, 78744, 78645, 78729, 78763, 78716, 78750, 78691, 78735, 78722, 78756, 78708, 78742, 78641, 78728, 78762, 78715, 78749, 78669, 78734, 78768, 78721, 78755, 78705, 78741, 78621, 78727, 78761, 78714, 78748, 78660, 78733, 78767, 78720, 78754, 78704, 78739, 78617, 78726, 78760 and 78610
The Prime Buyer's Report provides information for the TOP 10 Collision Repair in Austin TX within the following cities:
Austin, Barton Creek, Bee Cave, Briarcliff, Elgin, Garfield, Hornsby Bend, Hudson Bend, Jonestown, Lago Vista, Lakeway, Lost Creek, Manchaca, Manor, Pflugerville, Point Venture, Rollingwood, Shady Hollow, Sunset Valley, Hills, Wells Branch, West Lake Hills, Windemere, Anderson Mill, Onion Creek, Del Valle and McNeil